What our Customers say...

Why SERVPRO Testimonials

Rick and Shannon are the best! We had originally called them about cigarette smoke abatement on a home we were going to purchase. Rick came out and did an amazing job and provided us with a VERY detailed quote compared to 2 other companies. We planned on going with him however the seller backed out and the sale did not go through. We kept him in mind when we purchased our current home. We told him we wanted to use his company since we felt he had previously treated us with such respect, honesty and reliability. Shannon promptly added us to the schedule and worked with our short time frame once we closed. Shannon kept in contact the day of service letting us know when Rick should arrive. Rick arrived when stated, assessed and let us know that not all our carpet needed cleaning. He said that he would be happy to clean it if we wanted but that it he felt it had already been cleaned and did not want us to waste our money. This is why we will never use just any cleaning service when it comes to our home. Rick and Shannon are beyond professional and we highly recommend them to others.

my dog got skunked. I didn't realize it until after I let her in the house. She proceeded to run all around the house, up and downstairs, and on the furniture. well, after her bath the house still reeked like fresh skunk roadkill. SERVPRO of Mundelein/North Wauconda came out and worked their magic. Before long my house was smelling like fresh daisies. Thank you SERVPRO. wouldn't hesitate to use your services

After finding out I was sold a lemon and SERVPRO found my attic covered in mold :(

They were able to clean everything up. The crew was great and super easy to work with.

Serve Pro just left my house and I am so excited to jump on here and write them a review! Admittedly, we had a mice infestation in our home that left me feeling uneasy using the cabinets and drawers in my kitchen. We had serve pro come out to clean and disinfect the areas and I am amazed by the results! From the beginning whomever I spoke with on the phone with scheduling was so polite and helpful. When she didn’t know the answers to my questions to promised to find out from Rick, the owner, and return my call. And that she did! She called back within an hour or two and was able to answer my questions, give me a quote, and schedule an appointment in just a few days! I was so excited! Today, Tim came this morning on time and did an amazing job! He was professional and took the time with all the details, taking my drawers out fully, cleaning the floors around the cabinets and my sink that he was using as a water source. I also have to say, he was so kind and personable I feel as if we have been friends forever! That makes it way more enjoyable having a stranger in your house who is cleaning up something that makes you feel more vulnerable or embarrassed by! Thank you so much Tim! Definitely will use again if we ever need, and definitely would recommend anyone to try out Serve Pro!

It is nice to know someone who has the type of business that goes the EXTRA MILE  to help ease your worries.

FRIENDLY, COURTEOUS, and VERY PROFESSIONAL!! I am extremely pleased with SERVPRO Staff!

Very professional, he exceeded any and all expectation. Rick did a superb job. He went over and above his call of duty. I will highly recommend him.

Rick was outstanding. He was very knowledgeable and helpful. I really appreciate all the help and consideration that Rick demonstrated at the most stressful time. He made sure that the job was cleaned daily. He was very prompt and did a wonderful job with the clean up.