What our Customers say...


Rick and Shannon are the best! We had originally called them about cigarette smoke abatement on a home we were going to purchase. Rick came out and did an amazing job and provided us with a VERY detailed quote compared to 2 other companies. We planned on going with him however the seller backed out and the sale did not go through. We kept him in mind when we purchased our current home. We told him we wanted to use his company since we felt he had previously treated us with such respect, honesty and reliability. Shannon promptly added us to the schedule and worked with our short time frame once we closed. Shannon kept in contact the day of service letting us know when Rick should arrive. Rick arrived when stated, assessed and let us know that not all our carpet needed cleaning. He said that he would be happy to clean it if we wanted but that it he felt it had already been cleaned and did not want us to waste our money. This is why we will never use just any cleaning service when it comes to our home. Rick and Shannon are beyond professional and we highly recommend them to others.

I have used SERVPRO for my home, and recently for the apartment complex I own. Rick is always reliable and gets the done right. I would recommend SERVPRO

We had a fire loss due to our mulch catching Fire. Rick and his crew were prompt and efficient. Fatima and Shannon did a great job taking care of our kitchen items. We would recommend SERVPRO 

Was pleased with the work SERVPRO provided me. We had problems with my insurance and mortgage company and SERVPRO helped through the entire process and was thrilled to finally have my house back

They did such a wonderful job if I could rate them higher I would. Everyone was wonderful, responsive and so respectful. I would definitely recommend.

We had water damage in the basement of our building. I called SERVPRO and they were able to come out right away and start the clean up. the crew was friendly and efficient. Once the work was done the office staff was great getting me all the pictures for the insurance agency.

Rick was great to work with, he handled everything professionally and discreetly, we appreciate the work that was done.

Rick came out after hours to help with a messy cleanup at our facility, he was quick and friendly and we all were pleased with the work that he provided

Was impressed by SERVPRO and Rick, they came out to clean our carpets and that were badly damaged with oil from our factory. They look 10x better after they were cleaned. Cannot thank SERVPRO enough 

my dog got skunked. I didn't realize it until after I let her in the house. She proceeded to run all around the house, up and downstairs, and on the furniture. well, after her bath the house still reeked like fresh skunk roadkill. SERVPRO of Mundelein/North Wauconda came out and worked their magic. Before long my house was smelling like fresh daisies. Thank you SERVPRO. wouldn't hesitate to use your services

Very Impressed! Rick and his crew came in, determined the extent of the damage and mediated the water damage in a quick and professional manner. SERVPRO has the right commercial equipment to solve most water damage problems you might have. The drywall company Rick recommended was excellent. Very pleased with the results.


What I thought was a small kitchen fire turned into a whole house cleaning, painting and repair project.  Rick and Fatima, along with their crew did an outstanding job getting my house back. There was much detail taken to hand wash and pack fragile items.  They demonstrated patience, understanding and emotional support as I went through items in our house that needed to be disposed of. They went above and beyond to get my house cleaned and odor free.  They even worked to facilitate information with the insurance and cleaning companies.  I would highly recommend SERVPRO of Wauconda.
Thank you for all you did!

Rick was the best! He really took the time to take care of all my personal belongings, and I am grateful for that

Professional team who worked hard and were sensitive to this being an awful situation for me as I had to say goodbye to my finished basement. They stayed past 5 to get day 1 well in control. I highly recommend them! Thank you Rick, Tim and Travis.

After finding out I was sold a lemon and SERVPRO found my attic covered in mold :(

They were able to clean everything up. The crew was great and super easy to work with.

Serve Pro just left my house and I am so excited to jump on here and write them a review! Admittedly, we had a mice infestation in our home that left me feeling uneasy using the cabinets and drawers in my kitchen. We had serve pro come out to clean and disinfect the areas and I am amazed by the results! From the beginning whomever I spoke with on the phone with scheduling was so polite and helpful. When she didn’t know the answers to my questions to promised to find out from Rick, the owner, and return my call. And that she did! She called back within an hour or two and was able to answer my questions, give me a quote, and schedule an appointment in just a few days! I was so excited! Today, Tim came this morning on time and did an amazing job! He was professional and took the time with all the details, taking my drawers out fully, cleaning the floors around the cabinets and my sink that he was using as a water source. I also have to say, he was so kind and personable I feel as if we have been friends forever! That makes it way more enjoyable having a stranger in your house who is cleaning up something that makes you feel more vulnerable or embarrassed by! Thank you so much Tim! Definitely will use again if we ever need, and definitely would recommend anyone to try out Serve Pro!

WE were very satisfied with the work done by SERVPRO! The crew showed great attention to detail. Fatima took great care in washing, by hand, all the valuables and trinkets in the house, as well as wrapping and boxing these items. Frequent personal communication with Rick was greatly appreciated.

The gentleman were very patient, and answered all of my question

SERVPRO crew were professional and very courteous! we were a late in the day Sunday call for them and we
appreciated them staying to finish

Very happy with SERVPRO Mundelein/Wauconda and I've already referred my neighbors.

After a small kitchen fire that resulted in a lot of smoke damage, we signed with SERVPRO. I can not begin to say enough about the quality of their work. Rick and Fatima were very understanding and supportive, knowing how difficult the situation was.
Along with their staff, they made sure to handle all of our belongings with a great deal of care. Rick was available anytime I had a question or concerns. They were able to remove all the odor from my home. My carpet felt and looked like new.
A co-worker had a similar kitchen fire. She use a competitor and is very dis-satisfied with their work and work ethic.
I would highly recommend SERVPRO!

I want to thank you for what you did to for the water damage in my basement. It was a pleasure doing business with you



It is nice to know someone who has the type of business that goes the EXTRA MILE  to help ease your worries.

We've been very IMPRESSED by the way we have been treated as friends versus customers. Rick, Micah, and Mark are top notch!!

FRIENDLY, COURTEOUS, and VERY PROFESSIONAL!! I am extremely pleased with SERVPRO Staff!

Micah and Mark have been WONDERFUL! It was great to work with someone so professional and yet friendly in the middle of my crisis


Sherry  reviewed SERVPRO of Mundelein / North Wauconda5 star

Rick did a great job at my house yesterday. I would highly recommend him to anyone Timely, professional, and nice. I have been referring people to this company for years. They always do a fine job!

Rick was very courteous and quick with his concerns about mold. He addressed the issue quickly and we were pleased with the remediation.

Very professional, he exceeded any and all expectation. Rick did a superb job. He went over and above his call of duty. I will highly recommend him.

Rick was outstanding. He was very knowledgeable and helpful. I really appreciate all the help and consideration that Rick demonstrated at the most stressful time. He made sure that the job was cleaned daily. He was very prompt and did a wonderful job with the clean up.

Rick is very polite and honest. As I am somewhat physically disabled, Rick moved some items to get to the walls. You don't see that too often these days.

You guys Rock

Our SERVPRO team gave us the best service. They treated our property with respect and care. This company is very professional. I would highly recommend this company.

The quick response really helped our stress level and prevented possible further damage to the room. Excellent team!

The team was very responsive to all of our needs, especially our 99-year-old resident.

He was professional, knowledgeable and overall terrific! I was thrilled with Rick and SERVPRO of Mundelein/North Wauconda. I would use the again - no question. They truly made the best of a difficult situation.

We had a substantial flood in our basement and called Rick for assistance. The first thing Rick did upon arrival was to assure us that he is there to take care of everything and that we shouldn't worry. His words and tone immediately put us at ease and for the next couple of weeks; he was true to his word. We couldn't be happier with the level of service and will undoubtedly recommend Rick and SERVPRO of Mundelein/North Wauconda to our family and friends without hesitation.